Master Electric of WNY
Wagner, Buffalo, NY

Master Electric of WNY Reviews

3.3 stars based on 16 reviews

Featured Comments:

• D

  Deborah Lawrence

  1.0

  They don't call you back. I wanted some simple outlets installed. The woman who answered said Paul would call me with estimate. I called twice and she said again Paul would return the call. He never did. Unprofessional

• A

  Adam Kessler

  1.0

  Working with Master Electric of WNY was an absolutely terrible experience. Among the many reasons were: it took them two months to even start the job; they left the job unfinished for a month with no communication; they had no resources to coordinate any of the activity on the job; they became unresponsive to email; and they were always unprepared for the work. At one point when speaking to their office manager, they referred to their operation as a “three-ring circus,” to which I absolutely agreed. I could go on, and can support all of this with dates and emails, but I will just implore you not to hire Master Electric of WNY. It took 6 months for them to install 5 outlets and upgrade our service, which was completely unreasonable. The worst part, for me, is that they never apologized, expressed any remorse, or made any effort to try to make things right. Overall, I’d describe it as a nightmare job, and strongly recommend you hire someone else.

• T

  Tom Capicotto

  5.0

  All in all we found Master Electric of WNY to be AWESOME. They were "helping us" get to a solution as to why our Generator was not working and not trying to sell us something we didn't need. We assumed our House Generator had died after our latest power outage when it didn't go on and we were manually bailing out our sump pump in the basement. We called up the company who has been performing our yearly maintenance on this Generator and someone came out and performed the "scheduled" maintenance (which happened to be scheduled for in a month as it was) and we were told "it could be anything" and "instead of trying this and that you should just get a new Generator". We also got an estimate on what it would cost to replace the Generator. Luckily my husband wanted another opinion and estimate. Thru our local online NEXTDOOR site someone HIGHLY RECOMMENDED we call Master Electric of WNY, that they were "AWESOME". I'm so glad we called them. Not only did Paul come out and give us an estimate for a new Generator (which was reasonable and the best detailed "estimate" we have ever seen for anything) he suggested that it could be something as minor as an oil sensor and/or a new battery that may be needed. Eric then came out and checked out the Generator and that's exactly what it needed and he replaced the oil sensor. It also turned out that the battery was badly corroded (as if it was never touched). Instead of calling out the company who we have the maintenance plan with to replace it, we had Master Electric of WNY replace it. All in all we found Master Electric of WNY to be AWESOME. If and when we need a new Generator we will be using them. Also when we have any electrical work that needs to be done will be calling them. We appreciate Master Electric of WNY putting customers over money. Paul, Cindy (in the office) and Eric all were first rate when it came to dealing with them in person or on the phone. My wife and I HIGHLY RECOMMEND Master Electric of WNY. You will be happy you called them first.

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