McBride-Owens Inc.
150, Clemmons, NC

McBride-Owens Inc. Reviews

4.3 stars based on 19 reviews

Featured Comments:

• M

  Mary Beth Young

  1.0

  I was hugely disappointed with the responsiveness of one of the owners of McBride Owens. The electricians showed up and did good quality work but they failed to bring all the outdoor light fixtures they were scheduled to install. I had to schedule another time for them to return to finish the job which meant another day off from work. The program manager I worked with to schedule these two appointments was very professional, responsive, and easy to work with. I was stunned when no one showed up at the second scheduled time to finish their work. I called to ask why no one had come and was transferred to one of the owners. He said the program manager who scheduled my second visit was out sick and there was no central schedule of appointments so no one other than the program manager knew about my scheduled appointment today. I thought the owner did a great job of throwing this program manager under the bus when he was out sick. I find it hard to believe that a company the size of McBride Owen doesn't have a centralized schedule. The owner took no responsibility whatsoever and did not offer to compensate me in any way even though I told him I had taken the day off and had scheduled this a month in advance so I could be here as they also had to finish installing some interior lights. I also shared with the owner that I had a dinner party scheduled for the upcoming weekend and now my lighting fixtures would not be installed for this gathering. The program manager and the electricians were professional and accommodating; sadly, the owner was not. I would have been happy to reschedule the electricians to come back because they did quality work and because the program manager worked with me very well to accommodate my work schedule. Because the owner did not offer any compensation for their mistake, I decided against having them come back. McBride Owens would have had a regular customer if the owner had been more responsive and customer focused.

• n

  n b

  5.0

  I am very happy with my experience with this company. I call, they called back. They set an appointment with me and showed up on time. They gave me a quote for the work I wanted done and set an appointment to do the work. Again, they came on time, did the work and charged what they said. I also thought the work was reasonably priced but did not compare. Very nice and friendly! Kept the work area clean. I would highly recommend them to anyone needing electrical work.

• T

  The T.

  5.0

  Thanks to Scott McBride for helping us troubleshoot our electrical problem by phone one evening about 2 months ago. He said he was on a job in Charlotte yet took the time to listen to the details of our trouble (half the house kind of had power and half the house didn’t have any). His advice solved the issue with a simple trip to Lowe’s for replacement fuses of the two big fuses that let the power into the house. Thanks again for helping us get through this with no costs other than the fuses. We appreciate your time and helpfulness. Blessings, Jim and Patricia T.

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