Middle Tennessee Electric
Juliet, Mt Juliet, TN

Middle Tennessee Electric Reviews

3.7 stars based on 37 reviews

Featured Comments:

• J

  Jeannie Maynard

  5.0

  Very easy transition and transfer of electric from one place to the next. Nice staff.

• D

  Diane Borton

  2.0

  Agree with previous posts about paying online, which previously (a few years ago) was extremely easy and direct. Now they want to make it difficult and complicated, including coercion of changing the customer's computer browser to satisfy the company's announcement of its moronic cookies policy. Yes, other companies notify you that they use cookies. Duh!!! Practically every company on the internet does it without forcing their customers to use a specific computer browser to access their account information. If this is a priority from the company's IT department, then obviously they are so bored with their jobs that they must create new tasks to justify their employment. So sad. But don't take out your frustrations on your customers.

• S

  Sarah Barr Martin

  1.0

  Since the merge or buyout nothing but a pain trying to access our account online to pay the bill. Once again I call. Incompetent employee who could not seem to understand I don’t want to pay over the phone, I want to be able to access our account online. THEN she informs me I’m not an authorized user on the account. I so wish MTEMC had a competitor. So now my husband , the authorized user, must call. How many times does he need to tell them I’m an authorized user?

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  Response from the owner

  Thanks for the review, Sarah. We're sorry for the inconvenience you've experienced. If you email us your contact information, we can have our member support team follow up with you and your husband specifically to clear up any issues. Please send us your contact information at [email protected] and mention your recent review. We look forward to speaking with you about this!

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