Mr. Electric
Goldmine, Cumming, GA

Mr. Electric Reviews

3 stars based on 2 reviews

Featured Comments:

• A

  Andréa O

  1.0

  Our technician was great as far as reliability and quality work (so far.) However, he said we would be credited back the money we paid for one breaker replacement if we replaced the entire panel of breakers within 90 days. The company did not honor this. We had the 2nd job done within 2 weeks of the 1st. We have called 5 times over the past month to speak with the manager and have been given the run-around by multiple people in their office. After the 4th call, 3 weeks after their final service and replacement of all of our breakers, the manager, Steve Barber, called and left a message with my husband that he had been trying to get in touch with me. My husband immediately called him back and was told the manager was gone for the day at 2pm and no one else could help him. My husband asked for the manager's cell phone or email address and was told they couldn't give out that information. We have yet to hear back from them. Is it my job to track this man down? I have spent so much time on the phone and on hold, explaining this situation to a new office person every time. I cannot believe that he (1) lied saying he tried to get in touch with me, (2) took 3 weeks to return our call, (3) still has not cooperated to address our concern and return the money that they owe us ($222) that their technician promised to give back to us if we allowed them to complete a bigger job. We even have a service contract with Mr. Rooter, their plumbing branch, and spent over 5k with Mr. Plumber 6 months ago. This did not seem to matter at all to them. I hope my review deters further customers from using this service.

• b

  big bipp

  5.0

  they did a pretty good job