Muscatine Power and Water
Cedar, Muscatine, IA

Muscatine Power and Water Reviews

3.3 stars based on 66 reviews

Featured Comments:

• J

  James Huff

  5.0

  I had to have a fuse box replaced to a circuit breaker on an older house we purchased, and while there, the staff of MPW realized we had an underground fence for our dogs and promptly scheduled an appointment to update our water meter and electric meter so the reading could be automated. So, technicians and meter readers wouldn't have to worry about our dogs. Great team work and care for their employees and customers. The best darn utility!

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  Response from the owner

  Thanks for that wonderful review and the 5-star rating, James! Glad we were able to get you (and the family pets) taken care of!

• S

  Sheila Howell

  5.0

  We had been having lots of problems with pixeling on almost all of our stations and had tried to resolve the issues but nothing seemed to work. I called the office to schedule an appointment to have a technician come to the house and was asked if I wanted them to stop in on Saturday. I didn’t schedule the Saturday appointment but rather scheduled for the next week. On Saturday morning, we received a call from the help desk staff and was told that someone could stop in within the next 15 minutes if we wanted… I said that would be great. Within about five minutes, two techs were at our door. I took them down to our family room television and within minutes they knew exactly where our problem was focused, replaced the bad piece and the TV was working perfectly!! The guys were awesome and so pleasant and cordial. Amazing!!! The MPW staff are awesome and amazing to work with. We are so pleased with all of our experiences! Thank you for all you do.

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  Response from the owner

  Thank you so much for your great feedback, Sheila! We're so glad you've had some great experiences with our staff - we think they're amazing, too!

• M

  Michael Lawrence

  5.0

  I would like to express my appreciation for the service MPW's Help Desk provides us. Good customer care is hard to find anymore but the staff at MPW provide customer help all day and late into the evening . I have called the Help Desk numerous times for help in resolving problems I've had, most of which were self-inflicted. The staff has always been eager to help me and they are friendly, knowledgeable, and extremely patient while giving me help. We are very fortunate to the Help Desk to turn to when we have questions or need some help assistance.

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  Response from the owner

  Thank you for sharing, Michael! We're glad to be a part of the community and help great customers, like you!

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