N.E.W. Plumbing & Heating, Inc.
Pound, Warsaw, IN

N.E.W. Plumbing & Heating, Inc. Reviews

4 stars based on 63 reviews

Featured Comments:

• J

  Jerry Hauselman

  5.0

  Our furnace went out at 5:30 in the afternoon. Service tech came later and repaired our furnace. We were not without heat for very long at all! The price was good and the Tech was very professional and knowledgeable!!!!

• E

  Eye Patch

  1.0

  NEW moved our plumbing for our new bathroom and installed a new tub. They had to come back and change the location of the shower plumbing because it was wrong and it took forever to get them to re schedule. We also tried to get a quote from them for a tankless water heater and they did not respond. Less than a year later the plumbing for the tub is now leaking into our basement. We are now using another company to repair their sub-par work.

• J

  Joanna Allison

  1.0

  We had a toilet leaking. Called NEW on November 1. Said technician would come on November 2. When technician showed up the first words out of his mouth were "I'm not a plumber, I'm one of the HVAC guys". I told him what was happening with the toilet and showed him where I thought it was leaking. I told him it was leaking into our basement. He tightened a bolt on the tank and said that should fix the problem Never once did he check where it was leaking in the basement. He was here about 10 minutes. We watched the leak in the basement and it was still leaking. I started calling NEW again trying to get someone to come to the house. I called twice that week but no response. On Monday the 8th, I got a call from them but no one left a message. I continued to try to make contact twice the week of the 8th. Their office manager promised she would call me when our name was on the list....no call. On Thursday the 11th, I finally called another plumbing service in town to come look at the toilet. Scheduled Quine to come of the 15th. They arrived promptly, actually looked at the leak in the basement and knew immediately what was wrong. Toilet was now fixed after two weeks of dealing with NEW. I have tried to contact NEW about getting a refund on some of the money we got charged but they won't compensate me for time and trouble. Please, please be extremely cautious about using NEW plumbing. We certainly did not have good experience.

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