On Time Electric
Adams, Houston, TX

On Time Electric Reviews

4.8 stars based on 42 reviews

Featured Comments:

• W

  William Brown

  5.0

  Amazing job by On Time Electric! We updated our light fixtures, outlet switches and installed some lights. Everything was done very well! Nick made sure I was aware of everything that was going on during the process. Will definitely recommend it to anyone! Give them a call, definitely very professional.

  ---

  Response from the owner

  Thank you so much for the high praise!

• D

  Daniel Jackson

  1.0

  BEWARE. I hate to give a negative review for a small business, but Google is where I found On Time Electric & hired them because of great reviews. Here is my experience...they were called in to restore power to one room in my home. My wife was home with a broken leg & let the electrician Greg inside. He began to troubleshoot the issue...however, he apparently needed to call backup to figure out the issue. After fiddling around in the attic for a bit, they realized that a wire had been stapled through in a couple places. They "pulled the wire & popped two staples out" which seemed to fix the problem. That first trip they left my house without cleaning up their mess, left my ceiling fan on full blast & for some reason left my garage door wide open? I received an invoice for $550, without any itemized explanation as to what they fixed other than they pulled on a wire & popped some staples. That evening I realized that switching on the bedroom light would cause the lighting in the dining room to go dim ++ the switch was super hot. The next morning I called the main number & spoke with John about my experience. He provided me with an explanation of their standard protocol for not turning off anything before leaving putting the blame on me for leaving the switches in the on position for the ceiling fan (which I absolutely did not, but fine) John also explained why the cost was so high (apparently they charge $285 just to knock on your door & mentioned that if they were to have to replace wiring it would approach $800....for one single feeder pull. One) He didn't really address why the project site was left a mess & switched the subject over to their on-demand invoicing - "We usually we take payment after the job is done, but your wife had a broken leg & said you'd handle it" Sooooo after a lot of excuses, he finally agreed to send the electrician back to complete the job. Greg returned first thing the next day & firmed up some wiring connections which seemed to fix the issue. I am still not entirely confident in their work. They also left me another new mess to clean up (see photo) & didn't change the invoice to be more reasonable. So if you need a company to jiggle a few wires & make a big mess in your home for a ton of money, On Time Electric should be your first choice. BEWARE

  ---

  Response from the owner

  We understand how you feel. Troubleshooting can be difficult under any circumstance, particularly in an older home. To this end, On Time Electric spent the time to successfully find the the problem... old staples hammered to tight into the wire feeder didden under insulation in the attic. Its our policy to never turn off anything once power is restored to avoid causing an unattended consequence. In this case we were able to restore power without running a new circuit saving our client that expense. The fee charged properly reflected the time required to hunt down the concealed short. Best John

• N

  Natasha Allam

  5.0

  Called in to get an estimate for outlet issues in our home and instead of going straight to costs, the gentleman I spoke to explained the root cause and helped me fix the issue on my own. I had called multiple other places to get an idea of costs prior to calling on time electric and nobody else offered that kind of customer service. Will be calling them back for future electric issues.

More reviews (2)