Paradigm Plumbing, Heating & A/C - Hooskett
Park, Hooksett, NH

Paradigm Plumbing, Heating & A/C - Hooskett Reviews

4.4 stars based on 161 reviews

Featured Comments:

• L

  Lisa Snair

  5.0

  I was having problems with heat in my home. I called Paradigm. First Eric came over to take a look at my system and give me an estimate. The estimate was extremely reasonable.. I immediately called to accept the estimated. I was scheduled for my repair work within just a few days. Eric and Noah came to do my repair. They were prompt, professional and clean! My heat works perfectly now. I am very pleased.

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  Response from the owner

  Hi Lisa, We really appreciate the five star rating thank you so much. Our electrical division is really doing an amazing job. I am so proud of them. I will let each of them know how happy you are with our service. Wishing you a super fantastic day, Steve 👍😃

• J

  John Petralito

  3.0

  We hired this company to do a furnace cleaning and diagnostics as to why our furnace was shutting down. The customer service agent says it would cost $50 service call and $150/hr plus parts. The total invoice exceeded $820.00 which is very high. Also, the technician spent time on his phone talking with his "boss" about 40 minutes for which I had to pay for this time. The technician did a good job but he took over 4 1/2 hours cleaning and servicing our furnace. He never diagnosed the cause of the problems we were having. I asked about the cause and he simply said, "he could not duplicate the issue". The furnace is working well since they serviced it. But I will say they are very expensive for furnace cleanings and charge a huge markup on parts they provide. And I don't think it is good customer service to charge me for his telephone time either. I am a Maintenance Supervisor for a large property management company in Manchester NH and I called Paradigm because we used them for a emergency plumbing issue at one of our buildings we manage. But at these prices I was charged for a non emergency, I will think I will try to find another company that is more affordable. I am a senior citizen and belong to a few military organizations in the city and I felt I was severely overcharged.

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  Response from the owner

  Hi John, In looking into your cleaning it was more than just your typical cleaning. When a unit shutting down situation happens it’s never easy. Our tech had to open up a service order with the manufacture with takes phone time. Please keep us in the loop if your unit goes out again. I will work with you. Fingers crossed that your units is all set. Wishing you a beautiful night, Steve :)

• J

  Joshua Gourde

  5.0

  This review is long past due , but well deserved, I wanna share how amazing this company was to work with. I had quite a bit of work done from 5 mini splits, washer drain/hot/cold pipes installed, to my electrical panel being updated to a bigger panel as well as my first floor cast iron tub being reconnected with drain and faucet, these guys were easy to communicate with and were very respectful while doing there jobs, everything came out great and looks great , we had 1 issue with the electrical box that was a small issue but they came out within 24 hours after initial call an fixed the issue , paradigm is a awesome company to work with when you have multiple jobs to get done in multiple different areas as everything went smoothly, thanks again for the great service 👍🏻

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  Response from the owner

  Hi Joshua, Thank you very much for taking the time to write this great review. I’ll make sure my entire team gets a copy of it. We enjoy doing multiple jobs that’s why we are a plumbing heating, air-conditioning & electrical company. We look forward to the next time we team up. Wishing you a super fantastic day, Steve :-)

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