Platt Electric Supply
Galaxy, Concord, CA

Platt Electric Supply Reviews

4.1 stars based on 18 reviews

Featured Comments:

• T

  Tally F

  1.0

  Becareful with this place, customer service is terrible. I went there looking for a circuit breaker for my house, and the man was helping me that day proceed to order the circuit breaker, and he said to me that it will be just a minute, five minutes later he told me that it's going to be a while because his phone is not working, so I said to myself well I guess I will be spending another hour or so. Finally he came to me and said they don't have the items in stocks, he is going to order the circuit breaker. So I told him he can go ahead and order the product. Before I left he asked me to pay for the product so I did, I paid thirty plus dollars for it,and he told me when the product arrived in the next business day, they will call me, they never call so I call them in the next day, and I they told me they got it. So my wife went to pick it up and paid the shipping fee of eight dollars and some cents. When I got home I immediately looked at the item I was shocked to see the circuit breaker is being used, I immediately called them and the guy answered the phone told me that they don't sell used stuff. So I went there to talk to them I arrived the young man called me up to the counter and I explained and showed him the product is used, I was told again by the young man that they don't sell used stuff but I told him to take a good look at the circuit breaker it's been used, and without saying anything else he proceed to refund my money. My question is that they open the box and see the item is used, do something about it. I'm very disappointed by the company's action. No accountability, I know, it just money, but honesty is very important to me. I'm very engaged in consumer affairs and such.

  ---

  Response from the owner

  Tally, thank you for taking the time to review us. We pride ourselves with a knowledgeable and helpful staff, we always try to provide a great experience. We understand we didn't deliver on your previous visit and sincerely apologize about the circuit breaker purchasing experience. We take your feedback seriously and have taken steps to correct the issue. We hope you'll give us another chance to deliver exceptional service.

• B

  Borin Reyes

  1.0

  I called this guy's looking for a torque knowing that they had it because Platt Livermore gave me their number me availability and unfortunately the guy who answer the phone didn't even know what a torque look like offering me a 11and 1 tool instead and saying after I don't know what are you talking about bye. I honestly don't understand how this bug company with all the money that they make cannot train their guys to at least know how the parts looks like

  ---

  Response from the owner

  Thank you for taking the time to review us, Borin Reyes. We are very sorry to hear you had a poor experience. Platt prides itself on excellent customer service. We have escalated your feedback to a local manager in the hopes their service can be improved.

• J

  Jonathan Pineda

  3.0

  The have whay I was looking for, which was a circuit breaker, but their customer service really sucks. The guy at the desk look at me and didn't say a word, not greetings no nothing. I basically had to carry the whole transaction myself. Their location is very convenient, but prices are high.

  ---

  Response from the owner

  Jonathan, we appreciate the feedback. We pride ourselves with a knowledgeable and helpful staff, we always try to provide a great experience. We understand we didn't deliver on that visit and we sincerely apologize. We appreciate your feedback and take it seriously. We hope you'll give us another chance to deliver exceptional service.

More reviews (2)