Precision Mechanical Power Services
Industrial, Bossier City, LA

Precision Mechanical Power Services Reviews

3.6 stars based on 11 reviews

Featured Comments:

• w

  wayne brazier

  5.0

  I had been looking for a house generator. I went on the web and filled out questionnaires soliciting quotes from several suppliers. No response or they could come out some date in the distance future. I called precision and the lady that answered the phone put me right through to Robert, sales rep. He came out that day and we cut a deal. It was a six month lag time for delivery due to demand but somehow I was able to get generator in 3 months. The crews came out and installed it and I was up and running. I am very happy with the initial response, craftsmanship and timely installation. The response time by Robert is what sold me on the unit. He was up to speed on the unit and was able to answer all of my questions. Everytime I have called him he has responded promptly and that is everything to me. Does me no good if my messages or requests go into a black hole. I have since recommended Precision to a friend who has bought a house generator from them, and I will continue to recommend them .

• M

  MELISSA ROBERTS

  1.0

  Our Generac generator went out the day of hurricane Lara, I called Precision Mechanical early Friday morning and Ike told me they could be at my home that day. I called at lunch and talked to Bob and was told they were trying to get to me. Bob then asked me a series of questions and requested pictures so he could make sure he had the right parts with him to fix the problem. Bob could not come Friday and showed up Saturday mid-morning. Bob spent twenty minutes repeating the same information I had sent him to someone else on the phone. He then tells me that I should just get a new generator that our brushes have went out and without the warranty it would be 115 dollars an hour for a five hour job. He said he would send an estimate that day to which I never received. He went to the neighbors house across the street because their Generac had also went out told them basically the same thing, that they should get a new generator. I walked across the street and told Bob my husband wanted it fixed to which he informed me he had no parts or tools with him. He then told me it was now an eight hour job and his boss said they could come back and fix it on Monday He made 230 dollars for less than forty five minutes and did not give neither of us a receipt. I have not seen or heard from anyone from this company since he left that day. I would not recommend this company to anyone. I feel like they took advantage of people during a crises situation. Because he did not make a sale on a new generator it wasn't enough incentive to return to fix ours. I think people who use situations like this are no better than thieves. I would recommend not using this company if you have any other choice.

• S

  Scott Slack

  1.0

  Sounds like the same song and dance that others have complained about. I talked to Ike, Who I have been told since by one of their workers has a fan club… I think but it is supposed to be a not fan club. I was told that there was no problem they would be there the next day to fix it, I even told him what was wrong with it and that I had already checked it to confirm. They sent a guy out there to look at it and he did nothing and didn’t even know how to check what was wrong according to his own words. That cost me $250. I was then told that they would order the right part and call me when ready and that they repair would be another 700+ dollars. Mind you the part only cost 200. So after a few months I’m not hearing anything I called and was told that they would check to see when the part was ordered and when it will be. I was not called back so I showed up at their place of business first thing the next morning and was told that the part should come in tomorrow and if it does they may be able to be there Friday but will call me. Well they did call me as the guy was almost to my house. They had given him horrible directions after I had given them the correct directions. I finally got him to the house and lo and behold she has a park that does not fit. He had to get the model and serial number again. I gave them all the information and the first guy that I paid $250 for nothing have that information. I have seen some of the part myself and will fix it myself. I wouldn’t call these people if I was on fire to piss on me. They also cost me 2 1/2 days of vacation time thanks a lot Precision...

  ---

  Response from the owner

  My apologies on your service experience. This not how we conduct business. We went through bad personnel during your calls. Those employees are no longer with us. Keep us in mind in the future.

More reviews (2)