Premier Security Designs
69, Gainesville, FL

Premier Security Designs Reviews

4.8 stars based on 19 reviews

Featured Comments:

• B

  Bob Clayton

  1.0

  When I first called Premier Security Designs to get a quote for installing some outside cameras, it took over three days for them to return my call; first red flag. Justin and Chris are nice guys, but novice, unprofessional businessmen, who have a major deficiency in customer relationship skills. This is a business run by two police officers in their spare time. They point this out up front, because it always provides them with an excuse, as they refuse to be accountable for anything. They are not open to feedback/criticism. I scheduled two meetings with them and they were very late for both of them. The biggest problem was that they lost their credibility simply because they didn’t do the things they said they would do. After the first meeting, they said I would get a quote via email later that evening; it didn’t happen. After a series of emails, I asked them to summarize all the items discussed and present them in a detailed, itemized contract. They concurred, but didn’t do it. When they explained how everything was going to work going forward, none of it happened that way…….not even close. They said it would take only one day to install cameras and equipment, however they only planned to work 4 hours on the day of installment. Quotes from other companies projected a two full day installment time. In addition to their poor response time, they have absolutely no concept about managing customer expectations or keeping the customer informed. After several frustrating weeks, we cancelled our agreement. It took 12 days and a few heated phone calls to finally get our money back. It was during these phone conversations that Justin revealed his immaturity, temper, and inability to handle criticism. Do yourself a favor and avoid a nightmare. Use the services of a company that provides trained, experienced professionals to meet your security needs!

• J

  Joseph Piazza

  5.0

  Justin was on time and is very knowledgeable about the equipment. He stays until the job is done. Price was better than I expected. Not only do they do a great job of installing, but they are enthusiastic about their product. They are always available down the road when I have questions. I highly recommend Premier!!

• k

  karen zaffke

  5.0

  We purcased our security system from Premier and couldn't be happier with their professional guidance and installation. It wasn't easy to install in our business with our old ceiling design and the general layout . However. They did a great job. No visible wires and great coverage. They even came back a few times to reboot or give me a tutorial. Great job, Justin and Chris! Trustworthy, no clean up for me, reliable support and prompt service! These are the guys for you!

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