R.A. Biel Plumbing & Heating, Inc.
King, Farmington, NM

R.A. Biel Plumbing & Heating, Inc. Reviews

4.6 stars based on 336 reviews

Featured Comments:

• R

  Renee Morgan

  1.0

  If I could give this a zero star rating I would. I called them on Wednesday to come put in a new water heater because ours started leaking and then quit working. At first I was pretty impressed that they were able to send somebody out same day . They sent two technicians out. The only thing both of these technicians did was look at my water heater took photos and sent them to somebody else sat and waited for a response for over an hour just to be told that a different technician has to come out the next day. I work in a very busy medical office and it is hard for me to take time off. But I took Thursday off because I was told somebody would be here in the morning. With an estimate on how much it would be for a new water heater. The second technician showed up only only to look at the water heater and look outside and then proceeded to tell me that he will email me an estimate within an hour. I waited for three hours still no email so I called the company and spoke with Shannon she told me that the technician had to go to Chama and then I should have an answer shortly I still have not received an estimate an answer or call back. I do not recommend these guys as they will have you waiting and waiting for hot water. Not very professional to keep customers waiting long periods of time for a necessity in a home I will be taking my business elsewhere.

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  Response from the owner

  Thank you Renee for taking the time to let us know of were we fell short. We'd like to apologize for your negative experience and we sincerely appreciate you addressing this matter. We would greatly appreciate making this right by you. Please call our office at 505-327-7755, thank you so much.

• B

  Becky Fuller

  5.0

  Tito was very professional and personable. He did a diagnostic, analyzed the problem and made a temporary fix until he could order the parts needed. He gave several suggestions to ideas we had. I would definitely recommend him.

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  Response from the owner

  Becky, thank you so much for leaving a 5-star review along with your comments. We greatly appreciate the time you took to leave a review of your positive experience with us. We are glad to hear that Tito provided excellent service to you that satisfied you. Again, thank you for the review!

• A

  Ashley Bixler

  1.0

  I contacted RA Biel for a drainage issue at a rental the beginning of March. They were able to make it out the same day but ultimately were unable to remedy the issue. I received a quote from the Service Manager for additional work that was needed. I asked when we could schedule to complete the work and was told the dispatcher would contact me for an appointment once the part was received; this was March 8th. On March 17th, I sent an email following up, received no response. Sent another follow up March 22 and an additional follow up March 24th. I called March 31st and was told that in order to schedule I would need to pay half. I was irritated and asked why I wasn't told this earlier in the month, I could have paid it then. I was told the Service Manager would contact me that day. I waited until 5 and did not receive a call so I called another local company that was able to go out the next day. At 5:15 the Service Manager called me saying I think we are supposed to do a vent damper for you I responded due to the lack of communication I called another company. The only response I got back was "ok". The other company I contacted was able to fix the issue the same day! I wasted time and money calling R.A Biel and will not make that mistake again.

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  Response from the owner

  Ashley, thank you for bringing this negative experience to our attention. While we typically pride ourselves on providing the best customer service possible to make our customers happy. It is clear that we didn't up hold to do everything to make you as a customer happy. I want to make sure that you get the attention you deserve as a customer. If you wish to give us a call at 505-327-7755, when you get a chance we would appreciate that. Thank you.

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