Rappahannock Electric Co
Martinsburg, Winchester, VA

Rappahannock Electric Co Reviews

1.8 stars based on 8 reviews

Featured Comments:

• D

  Deathtosmoochyy

  1.0

  My mother passed away from cancer she was behind almost $1800 on her bill, I had to come take care of her before passing away and when she did pass away I then had to be out on her lease to legally live in her apartment. According to REC me signing the lease has also meant that I have given them permission to put my mother’s past bill in my name… I have had to pay the majority off through places like salvation army. I have a minimum wage job and it’s unrealistic with a payment arrangement to pay $200-$300 a month for an electric bill, I asked to pay two days later after my bill was due because of my pay schedule, they told me either pay them today or owe the full amount and you will have no electricity…they make it impossible to get ahead and I’m not even sure if legally they were allowed to transfer someone else’s debt into my name but they swear they are.

• D

  Deborah Johnson

  5.0

  Very kind and helpful staff. We called and put in a request to start service in an area that didn’t match…(not an error of theirs just an updated address since the building was open) we spoke with another lady after we did some verification and both ladies were super helpful and kind. No issues so far! :)

• H

  Hazel Collett

  1.0

  I’m so frustrated with this company. My account information was messed up on my account (how idk because i’ve always had to use rapp electric), and so my auto pay didn’t process correctly or it takes so long for the payment to process by the time it clears, you’re past due. If i’m on autopay i’m not paying attention to the app every single time its due; if I did that with every bill it would me checking all day. To block someone out of a convenient way of paying is ridiculous, especially if the company is not centrally located not to mention additional fees associated with having to pay other ways so people continue to fall behind! Also, if you’re going to allow budget billing then make it clear that you will be immediately charged when you sign up. I signed up after paying and didn’t know I was charged which made my account “past due” -_-

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