Ray & Son Heating and Air Conditioning, Inc. - Nashville
Hazel, Nashville, GA

Ray & Son Heating and Air Conditioning, Inc. - Nashville Reviews

4.8 stars based on 155 reviews

Featured Comments:

• E

  E&B M

  2.0

  Called Ray & Sons to help with my Heat Pump. It began blowing white flakes in late November. They were quick to come out & assess the situation for their standard call fee. The tech stated our duct work needed to be reworked near the registers throughout the house and a required a cleaning also. He stated another tech would provide an estimate for the work. After a week I called and was told the information would be passed on. I called again after 7 days and was told the information was passed on and the receptionist would follow up. It is now the end of February and I am still waiting on a call with an estimate. While, based on reviews, I am sure they do good work, but 2 stars on customer service is about all they deserve. I’ll chalk it up to a $70 lesson learned, and begin my search for someone more reliable & true to their word.

• B

  Brian Howenstine

  5.0

  Five stars again for Jason and Ray & Son! I sent a text message and had a response within minutes and was told he could be at our house within 2 hours. Jason was here a year ago so it was great to see a familiar face show up to work on our A/C Unit. Just like last time, he tells me exactly how much it is going to cost, what all of my options are and has all the parts on the truck to complete the job. No need to return, no need to order anything, he completed the job as promised. All around a fantastic experience and many other companies could take a lesson in customer service from these folks. They are the best I have ever used.

  ---

  Response from the owner

  Thanks for the great feedback about our service - we always want to ensure that we meet or exceed our customers' expectations!

• H

  Heather Holland

  3.0

  Quick service to no service. I emailed/submitted an e-request to quote cleaning air ducts. I received a call that night, with a promise to call back later that week. I never received another call.

  ---

  Response from the owner

  Hello Ms.Holland: Ray & Son wishes to apologize, since it seems we dropped the ball when scheduling an appointment for you. We would appreciate the opportunity to earn your business, and request that you please call our office directly so we can get you scheduled for an estimate and duct cleaning: 229-242-4677. Thank you, Ray & Son

More reviews (2)