Residential Electric
Ash, Bloomington, IL

Residential Electric Reviews

4.7 stars based on 26 reviews

Featured Comments:

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  Amanda Kinsella

  5.0

  I called Residential Electric after arriving to a house I'm listing and finding most of the light fixtures would not turn on. I had a professional photographer and the carpet cleaner scheduled to arrive in a couple of hours. Well, Tammy made sure to run by between her appointments so I could keep mine. Within no time, Tammy had diagnosed the problem and promised to get the part and have it fixed prior to my photography appointment. How awesome is that!!! Not only did she fix the problem in time, but followed up with me the next day to make sure everything was still working properly, it was!!! Five star service for sure.

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  Ashley Lara

  1.0

  I called a few months ago to set up an estimate. A guy came out and was nice, but when we tried to schedule, he said to just call him a couple weeks before we need the job done. So we waited. Yesterday morning I called and left a message to schedule. They called back a day later (which is fine) and I missed it. I called back a couple hours later and no answer. I decided a few hours after that to call again and someone did answer, but she was rude, which is why I’m writing this review. I explained what needed to be done and what the electrician who did the estimate previously said. She insisted we are not in the system and no one ever did an estimate here. She tried to argue with me about how it’s not in her calendar and it would have been. I told her it didn’t matter and that we can just set up another estimate and I asked her when is the soonest I can have the work done. She abruptly stopped after I asked this and I heard someone laugh in the background and say, “they didn’t let you finish, did they?” I could hear the irritation (at me) in her voice when she answered my question. This was extremely unprofessional. I’ve worked in customer service for years. I get days can be frustrating. That’s no excuse to be rude, argue, and make customers feel like they shouldn’t have called. After her coworkers rude statement, she said they’re booked out until the middle/end of November. It’s frustrating that I was told to call a couple weeks ahead of time and now we wouldn’t get the work done even close to when we need it. They need a better system if that’s how things are being done. Also, the person who answered the phone (I didn’t get a name) needs a course in how to greet and interact with potential customers.

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  Response from the owner

  Ashley. I am if anyone was rude to you. We have never had a review like this and as the owner I checked into our calendar and time sheets and our estimate calendar. We have no address, no phone number, no information on you or what your project was pertaining to. So if you have an estimate from us I would love to see it. We never schedule anything without an estimate unless it’s an emergency. We have always prided ourselves in customer service. So if you would like to send me a copy of that estimate that would be great!! I would like to get to the bottom of this. I am sorry you experienced this and it’s not the way we do business.

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  Mary West

  5.0

  Residential Electric is great! Two guys came by and fixed my weird glitchy outlet in about five minutes. The other outlet that wasn't working was one of those that had the little test / reset button and i didn't even think to hit the reset button...so that outlet was actually fine and my problem was just user error, and the electricians didn't laugh at me at all. Very professional, 10/10 would recommend.

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  Response from the owner

  Thank you Mary! We appreciate your business!

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