Rexel
Mountain, White River Junction, VT

Rexel Reviews

4 stars based on 4 reviews

Featured Comments:

• K

  Ken Pace

  5.0

  Opening new restaurant with a complete makeover. Bought a lot of electrical fixtures and equipment. Great customer service. Also found pricing is very competitive.

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  Response from the owner

  Thank you for taking the time to review us, Ken. We pride ourselves with a knowledgeable and helpful staff who deliver a high level of service. We appreciate your feedback immensely. We hope to see you again soon.

• A

  Alison C

  1.0

  Do not buy a GenerAC on demand from them! We are building a house on raw land. We needed a generator to power the house until we could get main power to the lot. After running the generator for 2 weeks we started to have problems. When we called to let them know we were having issues, Dale told my husband " yes I have heard that about those generators". Really? So why are you selling your customers these pieces of junk? Then they said they would send someone out to fix it. Took 2.5 weeks for a tech to come, only to tell us it had a blown motor. Then since GenerAC wouldn't stand behind the year warranty neither would Rexel. That was it........nothing, Just a 4,000$ pile of scrap metal. They wouldn't even compromise. Offer to pay for half of the 2,500 new motor to fix it. And to boot the tech told us that no one wants to service these generators under warranty because GenerAC doesn't pay them anything to service them. So if you buy one good luck finding anyone who wants to come and work on it for you. Never been more disappointed in a company.

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  Response from the owner

  We appreciate your feedback and we would like to apologize for the service you received in our branch. Your experience does not reflect what we as a company strive to achieve for our customers. We would love to help you again in order to provide you greater service and better customer experience that you should have received at the first place. Dave Davis | White River Junction Branch Manager

• B

  Brian Norwood

  5.0

  Excellent service! Extremely quick and courteous!

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  Response from the owner

  That is great to hear thank you for your feedback! At Rexel customer service is our #1 priority so are all glad we could make this happen for you. We are looking forward to serving you again soon. Dave Davis | White River Junction Branch Manager