San Patricio Electric Cooperative
Sinton, Sinton, TX

San Patricio Electric Cooperative Reviews

2.4 stars based on 19 reviews

Featured Comments:

• A

  Alyssa Reyna

  1.0

  Honestly, the worst inconsistent light company I've ever had to be FORCED to optain for a electrical provider. They don't express ANY appreciation towards their costumers they TAKE ADVANTAGE of being the ONLY LIGHT COMPANY in my area. No remorse towards the pandemic and their costumers situations . If I could I wouldn't have given them any stars . PROS for having this light provider: -NONE CONS for having this light provider: -Light gets disconnected randomly thru out services if windy or bad weather. No credits ever applied for inconvenience. -IF disconnected charged additional *One time* sign on deposit fees to reconnect. No matter how long you've had service for wether being 1-20 plus years service. -Have to connect manually YOURSELF by waving a tv remote outside your meter till you hear a POP. Doesn't sound safe at all. Thank God I'm able to move around and actually preform this task. -Staff will hang up on you when questioned about ANYTHING trained to only answer with "Deposit" when asked why charged additional fees to reconnect when on receipt says only 15$ was the fee to reconnect. -Overall Rude.

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  Response from the owner

  We sorry to hear you were unhappy in your recent experience with SPEC. Our goal is to provide reliable and affordable electric service by keeping all of our members’ best interest in mind. Unfortunately, that means we routinely have to go through a disconnection process for unpaid bills. To reconnect an account, we require a $15 reconnect fee, but also a security deposit. That deposit can be returned after 12 months of on time payments. We understand that a bill could be accidently overlooked, so we send notices to our members by mail/email and by phone well in advance of our scheduled disconnect date. By making a payment before we have to disconnect, a member could avoid paying the deposit or reconnect fee. Additionally, there are community resources available for our members who need assistance paying their bills. If you need help in the future, we’d encourage you to visit your local community action organization to apply for assistance. Another option to avoid paying a deposit is to sign up for our prepaid electricity plan. With this plan you put money on your account in advance. As you use electricity, it’s deducted from that amount. You get notifications when the balance gets low and you just have to add money to the account before it reaches $0 to avoid disconnection. If you’re interested in signing up for our prepaid plan, we’re happy to assist you at 361-364-2220, option 4. We also want to address your concerns about manually connecting your meter. We can assure you that safety is the reason for that process. We remotely arm the meter from our office, but as a safety precaution, we won’t fully connect it unless we can guarantee that someone is home. The remote control method allows for just that. As an example, you could have been disconnected while the stove was on and may have forgotten to turn it off. That could turn into a hazard if power was restored when someone wasn’t present at the home. We realize walking out to the meter can be an inconvenience, but your safety is more important to us.

• T

  Teresa

  5.0

  We have had them for 20 years. They have very reliable service. I like how we get dividends back in December. It really lowers your December bill.

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  Response from the owner

  Thanks for your five star review Teresa! We're owned by the people we serve, and giving back to our members is an important part of our cooperative business model. And it's one of the things that sets us apart from other electric utilities. We appreciate your membership!

• D

  Deven Falcon

  1.0

  If I could give them a zero I would!!! We have been with this company NOT BY CHOICE for over 20 years. Because of the pandemic and my husband falling ill,we're facing financial hardships. I've asked to make arrangements. I always pay my bill, I just need more time. But the 2 cold ladies Amanda and Misti in billing are so heartless!! Maybe if they didn't have a job and could not pay their bill ,to keep their kids safe they'd be humbled. They won't even let you speak to anyone else. Anyway hopefully this reaches the right person. I have filed a complaint against this company with the proper authority,as to be taking advantage of people in severe trying times due to a global emergency. And like others have stated yes the power goes out constantly for no reason. I've had to replace many appliances because of this over the years.

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  Response from the owner

  Devin, we're deeply sorry for any difficult circumstances you're experiencing during this time. We understand we were able to work out a payment arrangement for you again. For the future, we also want you to know that there are a number of organizations that help people who are struggling to pay utility bills. We have a list of several local organizations that help here on our website: https://www.sanpatricioelectric.org/utility-assistance-programs

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