Sentry Electric Inc.
Gladstone, Lincoln, NE

Sentry Electric Inc. Reviews

4.5 stars based on 42 reviews

Featured Comments:

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  ubergaming (ubercork)

  1.0

  Called shortly after moving into my new home. I noticed a plate didn’t work that was going right under where my tv was hung. Googled electric companies because I am not from here and found sentry. They had great reviews and it was listed that they had been in business the longest out of everyone listed. I also liked the fact that your not charged until after your estimate. My initial wait for service was around 3 weeks which is annoying but not the companies fault no one wants to work right now I assume there short like most businesses. Steve shows up on time and I show him the plug and we had found another plug that was having issues for sake of writing a whole bunch Steve fixed one plug but not the other because he insisted we would have to rip up drywall on the opposite side of the wall which I said of course not. There is a plug on the opposite side of the wall that drops down from the attic it’s an easy splice and drop down the wall with easy access in the attic. Steve made little to no effort on fixing my plug but fixed the easy plug and bounced. It seemed like I was telling him the best way to do his job and I didn’t hire or pay myself nor am I an electrician. I paid 160$ for him to fix one plug. I had also asked for quotes on adding a fan to the living room there is currently nothing there. Never got any quotes. Wait a few days call back in And ask for a different person to come out and please get me quotes and to fix my plug under my tv. They schedule something for next day. No one shows no one calls nothing happens. I guess having the highest reviews and the most time in business doesn’t account for much anymore. Super disappointed that I trusted my gut on this one and the company didn’t deliver. I guess this is the new workforce we’re all expected to get used to.

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  Response from the owner

  I am incredibly sorry you were unhappy with the experience we provided. We work very hard to make sure that all of our customers have the best experience we can provide. I want to address all of your concerns that you had and also to invite you to call and talk to me, Aaron, about this so we can make sure to: 1. make this right for you, and 2. make sure we know where we went wrong so we can correct this for the future. We are experiencing high call volumes and there is a shortage of licensed electricians everywhere. This is nothing to do with people wanting to work, it is more to the fact that it takes 4 years of apprenticeship to be able to test for a license to perform electrical work. The license makes sure that the person we are sending into your house knows how to properly do the electrical work, so they don’t cause damage to your house. It sounds like we should have done more work to explain to you what we would need to do to get your second plug working. I believe most problems like this are a lack of communication. I never want our electricians to leave with someone thinking that they didn’t look at everything and find the best way possible to fix your problem. In our system I did see that we priced out the work that you requested including re-feeding your outlet in the living room. If you look at the receipt, we emailed to you there is a section called work suggested. This is where we have all of our pricing for the work we discussed but didn’t perform that day. This again is something that could have been rectified if we had communicated a little better. As for not returning, my records show that we did try calling you to return on 9/8. We called 3 different times trying to get our tech out to your place but received no answer. We also could not leave a voicemail because you do not have voicemail set up. I am sorry that we didn’t get there to get this fixed for you, but it wasn’t for a lack of trying on our part. We have a policy to not send our electricians to a residence without confirming that somebody will be there. I am never happy when we don’t, at minimum, meet your expectations. There are several points that will come from this review that I will make sure to discuss with all of my service techs so we do not make this mistake again. I would invite you again to call and ask for Aaron, and I would be happy to discuss this with you further.

• J

  Jason

  5.0

  Alan was very professional and truly amazing. We had Sentry Electric out to add a Ring Floodlight. While Alan was completing this, it was found that the garage door opener outlet was not up to code. We have been having issues with a new house we bought since finding out the previous owners did not hire someone and have receipts that were promised to us to ensure electrical work was done on the house. Instead, they had a "buddy" who was "licensed" complete the work, but would not provide his name. Alan saw the garage door opener outlet was not up to code, explained, in detail, why it was not up to code, and showed us the actual code under the law. We asked Alan if he would be willing to quickly review other work that was supposed to be done. Because of his honesty and willingness to do this for free (and because of an extra discount on this and future repairs) we decided to take the protection plan as well. We will have Sentry back out to complete a complete electrical inspection and I hope we get Alan again. We truly appreciate the extra mile taken free of charge to assist a new homeowner and to be able to take the time to educate so we know exactly why something needs to be done a certain way and back it up with the actual law. This is how you gain customers. If your other electricians are doing this as well, your company will be in a great position for the future. Thanks again, Alan!

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  Response from the owner

  Thanks for the review Jason. I am glad Alan could help you out. We have several technicians who are service experts and know house repairs inside and out. We try our best to get the same technicial out to houses that they have been to, especially if you get a Home Protection Plan like you did.

• C

  Casey Bateman

  5.0

  We had an emergency with the 240v outlet for our dryer. We called Sentry Electric and they sent out Steve S. First off, I wanna say that the people at Sentry electric are excellent to work with. They were very polite, and got us in immediately. Secondly, Steve S. was so great, we could tell that he genuinely cared about our safety. He kept us informed during the entire process and was always polite. You could really tell that Steve knows his stuff. The service was 100% worth the money, I will be recommending Sentry (ask for Steve) going forward. Thank you for taking care of us!

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  Response from the owner

  Casey, thank you for the review. I am glad we could get out there and solve this for you.

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