Shelby Electric Cooperative
Shelbyville, IL

Shelby Electric Cooperative Reviews

2 stars based on 16 reviews

Featured Comments:

• K

  Kiersten Beasley

  1.0

  Shelby Electric takes the cake for the WORST customer service I have ever experienced. The billing department proceeded to belittle me when I tried to resolve an issue with my payment being taken out twice. Once I explained I hadn’t realized I payed the bill twice she told me they would void the double payment this time but next time I was out of luck. I wouldn’t give them any stars and switch my electric provider if I had the option. Let’s hope I never make a mistake again so I don’t have to feel the wrath of Shelby Electric billing department. If you have an option do not choose Shelby Electric.

• L

  LISA VAN RAVENSWAAY

  5.0

  Shelby electric is fantastic. Yes their rates are higher but they aren't buying in large quantities like Ameren. Outages are kept to a minimum and there is a price to pay when you want to live outside of city limits. Anytime I've needed an extension they have worked with me. Keep up the good work!

• R

  Regina Deitering

  1.0

  I am displeased with this company. My account which is current was disconnected for no reason right before a holiday and when I finally reached someone they refused to help me. Apparently it is acceptable to allow "valued customers" to go without electricity for two days. Thanks Shelby electric for doing such a great job at not doing your job.

More reviews (2)