Smith & Keene
Elmhurst, Newport News, VA

Smith & Keene Reviews

3.6 stars based on 28 reviews

Featured Comments:

• j

  jay f

  2.0

  Had new air heating/ac unit installed spring 2019. It worked great for 1 year and this past summer it failed to keep my house cool. Had a tech come to the house it worked great for a few days but after a few days it went back to working subpar. Would not recommend this company. Update: I reached out to Smith and Keene November 3 and they want to charge me another 89 service fee. The problems wasn't remedy the first time but want me to go in my pocket again. Clearly, there goal was to act like they care with their response. Buyer Beware

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  Response from the owner

  Hello Jay F. We are sorry to hear you have had issues with your equipment. Would you mind contacting us at 757-420-1921 so we can get your name and address and see how we can best help you resolve the issues? We greatly appreciate it, and look forward to hearing from you soon.

• P

  Patrick Black

  2.0

  I don’t dislike the company. Just a little disappointed that my place was built in 2014, Smith &Keene installed the A/C units and they have come out here 4 times to fix something different, within the last 6 years. I don’t think an A/C system should go down, leaking Freon, that many times within 6 years. I’m not mad, just a bit disappointed.

• D

  David Pugh

  3.0

  Three days to get air conditioning to work. Personally, to call back on the day scheduled for the technician to show is not acceptable.

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