T.Webber Plumbing, Heating, Air & Electric
9, Cold Spring, NY

T.Webber Plumbing, Heating, Air & Electric Reviews

4.7 stars based on 2551 reviews

Featured Comments:

• J

  Jiny G

  5.0

  I cannot even begin to tell you the horrible experience we had with Mr. Rooter. I will never nor do I recommend them. After waiting 5 days for them to get back to us we realized they have abandoned the job they started. BEWARE OD MR. ROOTER!!!!. Messages were left and not even a manger reached out to us. We finally gave up and contacted T-Webber. This company came in and completely took over the job and they got it done in one day. They were professional and ready to get in and proved a service. I am so happy with their work and I do recommend them. They did not stop to take breaks or lunch they came in ready to work and they did what they promised. I highly recommend them. I will be calling them for future work. Call them they have a list of services they perform.

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  Response from the owner

  Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that you were satisfied with our teams work and we look forward to helping you in the future if you have any other issues!

• T

  Tiffany Kozlowski

  5.0

  We love T.Webber, they installed a new toilet and did a great job. Matt D'Errico and Glenn Wesner were so knowledgeable. They worked together and quickly installed and set up the new toilet. We will continue to work with T.Webber and their friendly and extremely knowledgeable staff.

• A

  Anton Kinloch

  5.0

  Our troubles started when our A/C was pumping hot air when the A/C was on. Initially I thought dirty coil, frozen pipes or worst case low freon. Mind you we've got 2 units (1 for upstairs heating/cooling and 1 for downstairs) We got John out within 24-hours of making the call and within moments of arrival he tipped me off that our unit was ancient (circa 1994) and the install done was shoddy in some places. He pointed the issues and concerns and made recommendations ranging from bandaid solutions to full replacement. He also discovered a bad zone valve as well as issues with the wiring to the thermostat calling for heat and A/C simultaneously. He was professional, knowledgeable and thorough in checking both of our systems (even the one that was working fine). He quickly did all the repairs and recommended we consider replacing our system. A very expensive price tag when you consider the cost of a replacement air handler and an upgraded unit. Our old unit was 8 SEER, the new one we now have is 16 SEER. Enter Carl. The man was polite and courteous and pointed out what repairs could be done/should be done. As a sales rep he wasn't pushy at all but rather gave me informed suggestions and tried to steer me away from pulling the trigger on a new system if it didn't make sense financially just now. As a business owner, money is already tight so I was nervous about making such a large commitment, however when introduced to the financing option, the hurt was a lot less and the numbers made more sense. Carl said rightfully, "we're on the more expensive side and if you want to get estimates we encourage it." However, talking to them and seeing the seamless communication, I knew I was in good hands. Between Carl's guidance and John's prompt work I felt more at ease in making a decision. Communication was straight forward and everyone from Daniella and the dispatcher, Crystal in permits, every single email and text was clear and concise. Within 48-hours we had everything delivered and 8:30am installation began. First Eric arrived and introduced himself and outlined the scope of his work, then Phil arrived outlining his work on the electrical portion, from there we had an entire army of T.Webber staff moving swiftly on installation. Everyone was thorough and professional and it was so refreshing to see a cohesive team working together to make this install happen. When Carl had quoted me the price of $13,722 included a new pad for the A/C to rest on, the unit itself (16 SEER), a new air handler, the freon and everything in between not a penny more. He was absolutely correct, everything he outlined in the scope of work was addressed and the team went over and above to ensure the installation was as clean as possible. The whole experience was so great that we're committed to paying off the first unit and having the T.Webber team replace our other unit so we can finance that too. There's a good reason why these guys have 2,500+ reviews. P.S they've got a good sense of humor about them since all our Halloween stuff was in the basement, someone took the opportunity and I love that!

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  Response from the owner

  We appreciate your positive feedback about your experience. We take pride in serving our customers!

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