Tidewater Auto Electric of CHESAPEAKE
Corporate, Chesapeake, VA

Tidewater Auto Electric of CHESAPEAKE Reviews

4.5 stars based on 163 reviews

Featured Comments:

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  Dawn Gothers

  5.0

  Great work! Trouble shooters, fixed and found rare parts not manufactured for our truck ! Confident and professional! My husband is a mechanic and has a complete trust in this shop! Electrical issues definitely their ninch plus👍 Thank you for going the distance and sending us a copy of our receipts since we relocated to Washington.

• R

  Ryan Hersey

  5.0

  Staff is friendly and knowledgeable. Brought in a 91 Bronco with electrical issues affecting the vent blower. Made an appointment in advance (required due to limited lot size), dropped it off Tuesday at 5:00pm, Johnny called me at 9:30am Wednesday with diagnosis, pricing, and availability of parts - picked it up at 5:45pm that night. Yes, they even let me pick it up after closing due to my schedule. Refreshing customer service, highly recommended.

• S

  Shanteece Smith

  1.0

  I sent my vehicle to this location pre-diagnosed to needed a new Power Control Module. I requested that this shop verify the part was in need of replacement and complete the job. When I checked in on the status, the mechanic spent an hour switching around the spark plugs and ignition coils and I was billed about $145. And still didn’t know if the part in question was faulty or not. 3 more hours of time was requested to do other things outside of what I requested. (A second opinion on the faulty power control module). I declined. ::Customer response to owners response: : it is very unprofessional to be dishonest about the condition of my vehicle in order to make yourself look good, instead of offering solutions. This just shows the lack of integrity you have in this business. I for one, will never call on your shop for mechanical expertise again.

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  Response from the owner

  That is perfectly fine Ms. Smith. You posted a 1 star review because you didn't like our policy of performing additional needed testing to ensure that your new computer didn't suffer the same fate as the original one. So, if we install a computer and it gets damaged, say by a shorted output actuator, who pays for that? The dealer isn't going to, you're not going to so that leaves us to take the loss. Right? Sometimes a diagnosis is complete on its own, sometimes there is additional testing required to ensure that a situation such as above does not happen. Instead of calling here and asking for clarification or whatever, you just put us on blast here. No problem. Good luck getting your service needs met.

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