Traverse City Light & Power
Hastings, Traverse City, MI

Traverse City Light & Power Reviews

2.5 stars based on 13 reviews

Featured Comments:

• K

  Korie Wilson

  3.0

  I spent the morning trying to navigate their phone tree and waiting on hold for a rep to transfer services to my name. I finally was able to navigate my way to an inbox where I left a message (I had also sent them an email). Suffice it to say - they're not the easiest crew to get a hold of. It is clear that their systems are outdated and not build with the user in mind. With that being said, I did receive a call back within a few hours after having left my message. I was helped by Anton who was AMAZING. They were really enjoyable to chat with and had an honest and refreshing sense of humor... especially in regard to their systems being prehistoric. 2/5 stars for the company. 5/5 stars for Anton!!

• J

  Joshua Leyko

  3.0

  Since this is a cooperative energy distributor I understand charging the additional "convenience" fee for debit & credit cards so as to keep prices low for everyone. That being said, that excuse does not extend to having no option for paying electronically directly from your checking account. Hire a competent IT person to manage your billing. Then most of the negative reviews you see here will go away.

• L

  Lauren O'Neill

  5.0

  Our company just switched from Spectrum to TCLPfiber and it has been a seamless and efficient process. The technicians, sales representatives and customer service team members have been extremely prompt and professional with any setup questions we have had along the way. The fiber is economically priced and everything is going smoothly; recommend 10/10.

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