University Chevron
College, Fairbanks, AK

University Chevron Reviews

4.5 stars based on 232 reviews

Featured Comments:

• J

  Jacob Clarke

  3.0

  Recently bought a car battery from Costco and when you do that you get a 15% coupon for these guys. I needed an alignment so I went to here, and before they could even do the alignment they told me that all 4 ball joints were in need of replacement and that I needed new axle seals. My axle seals were warrantied by another shop in town, so I took them to them to have the seals replaced (for free) and while the other shop was doing so they told me that my ball joints were actually perfectly fine So not only did I not get an alignment, I paid $72 to have them tell me by ball joints were "bad." Now I didn't think these guys were wrong at first. I drive a jeep, it's a bumpy ride. Maybe these guys used a different inspection method and saw something different? So I called the shop asking for the invoice from their inspection saying my ball joints were bad so I could show the other shop doing my axle seals. The guy on the phone cut me off before I could even ask, and accused me of calling him, and their shop, a liar. I just wanted a copy of my invoice since your printer was down. To top it off, they didn't even accept the coupon I got from Costco.

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  Response from the owner

  Hello Jacob, I am sorry to hear that you are unhappy. If we came across as you describe, it was definitely not our intention, and we very much apologize. At University Chevron we are always happy to walk you into the shop and show, with the vehicle on the lift, the things we recommend. Doing this clears up all confusion. Please give us a call and we can still do it, no extra charge. Also if we missed the discount, please stop by and it will be refunded. Thanks, Troy

• A

  Alex

  1.0

  Paid to inspect timing belt during routine oil change. Months later, came in for next oil change and they told me that I was missing a bolt on the timing belt cover and that they recommend to inspect it again and replace the bolt with a cheap plastic tie ($72). Since they are too incompetent to establish causality, I suggest the potential customers should use their better judgement.

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  Response from the owner

  Alex, we are saddened to hear of your dissatisfaction. The charge was for the diagnostic test on your oil leak. The safety of our customers is the utmost importance. We would like to discuss the situation with you in more detail so we can work towards a positive solution. Please give us a call at your earliest convenience. Thank you.

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  James Costello

  5.0

  I had an appointment for tires, and to investigate a TPMS issue that my Jeep was having. I talked to Clayton who was informative, smart, friendly and professional. I rarely have trust in getting work done on my vehicle, but these guys are absolute professionals, and I had no concerns after talking to them. I did shop around, and their price was competitive. There was a long wait for an appointment (during winterization season), but once I showed up for the appointment, they completed the work very quickly. I have a warranty, but for anything not covered by the warranty these are my new go-to mechanics.

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  Response from the owner

  James, we take pride in our honest, quality auto repair services and we are happy to know that reflected during your visit. Thank you for taking the time to leave us a review, we look forward to working with you again in the future!

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