Valley Pool & Spa
Delphine, Waynesboro, VA

Valley Pool & Spa Reviews

4.3 stars based on 104 reviews

Featured Comments:

• K

  Kelly Brod

  5.0

  Amazing service from sale to install on our Sundance spa. Honest, knowledgeable, thorough and kind. Could not have had a better experience and will never go anywhere else! Truly a great, family run company with happy employees who take great pride in what they do!!

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  Response from the owner

  Thank You Kelly, for your kind words. We do aim to please. Enjoy that hot tub and call if you need anything.

• J

  Jennifer Koczan

  1.0

  Called over a year ago for step and liner replacement for inground pool. They started sending bills immediately yet just finished correcting their own screw ups today. Will now pay the remainder of the bill but will be very hesitant to use them again. To many excuses

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  Response from the owner

  Hi Jennifer. Very sorry to hear you have had some problems dealing with us. I have spoken with the account department and the construction department and will be calling you to see if anything else needs to be done to make things right.

• B

  Bob Romanko

  4.0

  I used Valley Pool & Spa for a Merlin replacement liner for our in-ground 36'x18' pool. Valley Pool & Spa built the pool in 2004, and the original liner lasted that long! The price was fair, and the installation team (Brian and Travis) had decades of experience between them. Watching them work was like watching a dance. They showed up on site at 8:30 a.m., and by 11:30 a.m., the old liner was out, minor repairs to my walls and floor were completed, the new liner was fully installed with vacuums running, and the water was going in. Total job was done in only THREE hours, and my liner is wrinkle-free and stunning! As others have mentioned, the manager of liner crews (I'll withhold his name) is not the quickest to respond to calls or texts. I have no idea why. What I found that works is to call AND text multiple times, and eventually you'll get on his radar. Once you do, he's easy to work with. It's really a tough situation when leaving a review, because Brian and Travis were fantastic, and the liner was installed at a fair price and very professionally. If the communications were just more timely and responsive, there would be many more 4- and 5-star reviews for Valley Pool & Spa. Their executive management needs to have a heart-to-heart with their managers, especially in their service group, and keep on them for timeliness with customer communications. If they did that, this place would shine a lot brighter on Google than they presently are.

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