Vector Electrical Contractors
Pearl, Waukesha, WI

Vector Electrical Contractors Reviews

3.7 stars based on 6 reviews

Featured Comments:

• B

  Beth McKay

  1.0

  I wanted to use this company per the suggestion of other professionals in the trades. Unfortunately, my experience has left me not only frustrated and disgruntled, but untrustworthy of their ability to follow through on their work. I had Vector out to look at some of the electrical work I needed done (I believe this was still Sept of 01). I was looking for an estimate. A week passed, and I had nothing (understandable, the trades are busy). I waited approximately 4 weeks and called again. I spoke with the gentlemen who came out to my home, and he explained he was overwhelmed and backed up. I said I understood, and asked if I could receive a latest date, and was told Oct. 27th. October 27th came and went. I asked my husband to call (this was the week prior to Thanksgiving). Husband called and was told by office lady that the guy was out of the office today, but he would call us back tomorrow. He never did, and Thanksgiving came and passed. Husband called back a week later, and spoke to the guy who apologized and said we would have the estimate within 2 days. You guessed it, 2 days came and passed. Nothing. I called one more time, and spoke with the office lady, explaining my frustration. She asked if I wanted her to leave a note on his door, or call back tomorrow. At this time, I explained in more detail (exactly as I have above) my frustration. She responded to my frustration defensively, and stated there was nothing she could do about it except leave him a message on his door. She also stated that if my husband was in the trades, he would understand that this is what the trades is like right now. “Even the big boss guys are doing jobs now” My entire family is in the trades, with family being business owners. I understand that they all carry cell phones on their person, and can easily return calls. I understand that should Vector have overextended themselves, they had an opportunity to be honest and communicate that one of the first 1-3 times I called. I understand that calls left continually unreturned is unacceptable. I understand that given the circumstances in our business communication, if I cannot trust that they will return calls and follow through on their own self-determined deadlines, I’m not likely to trust them when it comes to actually following through on the actual job. (Also, as you may have guessed…even though I left yet another message, I did not receive a call back…or my estimate) I am usually immensely hesitant to write poor reviews, particularly for small businesses, but this was beyond unprofessional, and there needs to be some recompense for such poor customer treatment.

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  Molly Catlin

  5.0

  Vector Electrical Contractors have completed extensive work on my home for the past 6 years. Projects have ranged from basic repairs to extensive wiring for complicated remodeling projects in my circa 1880 home. We are grateful to Vector for taking care of all of the electrical issues that have come up over the years in an efficient and timely fashion. They have been sensitive to the needs of my older home which we greatly appreciate.

• P

  Paul Woelbing

  5.0

  Vector designed and installed the entire electrical system for my new house. The workmanship is first rate and when creativity was called for due to the complexity of the architecture they came up with excellent solutions. Whenever follow-up work is needed they respond quickly. I highly recommend.

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