Victoria Electric Coop
US-59, Victoria, TX

Victoria Electric Coop Reviews

3.9 stars based on 48 reviews

Featured Comments:

• J

  Jeff Smith

  1.0

  Victoria Electric Coop is my only option for electricity and it feels to me that because they know that, their customer service and putting "members" right is lacking. I figure they will use their standard response to this comment which will be a variation of: " We appreciate your feedback! Providing our Members safe, reliable and affordable electricity is our Mission. Because of this offering equitable rates is extremely important. To ensure this our Financial Services team runs market comparisons monthly. Typically our rate is less than or equal to other providers in areas we serve. In addition, unlike investor owned utilities revenue above the cost of doing business is paid back to our Members via capital credits. To date Victoria Electric Cooperative has paid out over $9million in capital credits. Lastly, we agree that our website is in need of a refresh which is why we are currently working on making modifications and upgrades to improve our Member’s online experience. We hope to unveil this site later next year. Thank you for your Membership! " I would rather be out in a competitive market where I can choose who my electricity provider is instead of being forced into a "membership" that doesn't care about it's members.

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  Response from the owner

  Hi Jeff, we are so sorry to hear that you feel this way. We would love the opportunity to speak with you directly, please contact our Members Services Manager at 361.573.2428 ext. 2134.

• P

  Pitoffy

  1.0

  I contacted VEC about a week ago about a neighbor's tree that has grown into the overhead transmission lines that is moving the lines around when the wind blows and poses a major threat of an area power out and even fire from a blown transformer. The issue still has not been addressed! Will it take a disaster to get your attention?? 🤔

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  Response from the owner

  Hello, thank you for bringing this issue to our awareness. We are not sure which member contact you belong to. Can you please contact us directly at 361-573-2428 and we will be happy to address any service issues you are currently having?

• C

  Crystal Williams

  1.0

  The electricity goes out for no apparent reason quite often and always when no one is working. I need explanation that is all and I never get it.

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  Response from the owner

  Thank you for your feedback. We are sorry that you are having issues. Victoria Electric has a team of lineworkers that are on call and we have a dispatch team onsite 24/7. We have several ways to report an outage around the clock. You may call 361-573-2428, through the member portal at www.victoriaelectric.coop, by downloading the mobile app Victoria EC or via text 352667. If you are experiencing an outage, please contact us. If you need an explanation please call Member Services (361-573-2428) during business hours and one of our representatives will be happy to assist you. Thank you again for being a valued member of VEC.

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