Walter Electric
McCormick, Glen Burnie, MD

Walter Electric Reviews

4.8 stars based on 463 reviews

Featured Comments:

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  Eric Slaughter

  3.0

  Unfortunately, I was let down by this company from the lack of professionalism and customer service they showed me today. I had my appointment scheduled for about two weeks, if not more than. They did a job for me last week, I scheduled both jobs at the same time. The job last week went fine, however today I was suppose to have an electrician come out that never did. I called yesterday to ensure the timing, I was told they'd come out around 1030 today, I called this morning to check again to which I was told again they'd be out around 1030. 3pm comes around and I find out an electrician was never coming out. I was told that they quoted my job based on the job they did last week, which made no sense because the quote was for $100 more than what I paid for the job last week. Why would I agree to that and you haven't come to estimate the new job. But then, they told me that they wouldn't send out an electrician in the timeframe I needed, even though they scheduled for one to come out today, TWO WEEKS AGO! It made a huge inconvenience in my project. I planned ahead and they didn't deliver. I'm giving 3 stars because the job last week was done well, but I'd rather give two just based off the customer service experience.

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  Ronnie Townsend

  5.0

  Walter Electric stopped by my home to install a bathroom light fixture. The technician was on time, professional, and about his business! He installed the light fixture in no time, and it looks great! I would definitely do business with Walter Electric again!

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  Response from the owner

  Ronnie, thank you so much for taking the time to share your great experience! We are so glad our technician could help you out quickly. Thanks for choosing Walter Electric and we look forward to helping you out again.

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  Edwin Garcia

  1.0

  This is part 2 of my review posted on Dec 10th. I finally got a call from Walter Electric saying they will send a tech to take a look a what needs to be done in my garage. On Tuesday Dec 14th, an electrician (Tony) came to my house and did a quick assessment of what I wanted to do (a new breaker with a receptacle). After Tony finished his assessment, I told him that I was ready to get this work done based on the estimate he told me ($250-260 since the receptacle being installed will be on the same wall as the electrical panel), but he said "I don't do scheduling", so I asked him to request customer service to call me to schedule this work, but that didn't happen until Dec 17th. The quote it was $334, not the $260 Tony said. That didn't bother me since I assumed that the $69 already paid for Tony to stop by and do the assessment will be deducted because when I agreed to have Tony come over they said "The $69 will be discounted from your quote if you accept our proposal' so I signed the quote. Tony stopped by my house on Dec 20th and did the work. When the time come to pay the work done, I asked Tony why I was getting charged $334 instead of $265 ($334 - $69 already paid). Tony said, he was not aware of that, but kindly charged me only $265. On Thursday Dec 23rd, I got a call from Tracy or Stacey (can't recall her name) asking for the $69 Tony did not charge me. I explained to Tracy/Stacey what Tony did, but she was very determined to collect the money and didn't even listen to my explanation. I told her to go ahead and charge my credit card to avoid any collections. Bottom line here is: I gave Walter Electric a second chance to proof this is not a dishonest company, but they didn't care. Their customer service is terrible. I am not crying for $69. I am complaining about what they told me when I agreed to their terms since the beginning, but they did not honor that agreement. I will never do business with this company again. For people looking for electrical services, please look somewhere else.

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