Yellowstone Valley Electric Cooperative
Cooperative, Huntley, MT

Yellowstone Valley Electric Cooperative Reviews

2.6 stars based on 14 reviews

Featured Comments:

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  Sherry Wardell

  1.0

  Just want to share my experience with Yellowstone Valley. I have been a customer of theirs for over 20 years. last month I forgot to pay the bill so this month I received a notice of cancellation if I didn't pay my bill. I wrote the check out 2 weeks ago along with all my other checks. Yesterday I received a notice saying that this was my final notice of payment or they would shut off my electricity. I checked my checkbook and saw that I had made a payment for the total amount 2 weeks ago, so I assumed that they payment and the bill passed in the mail. Yesterday when I got home from work, my electricity was shut off. I tried calling, but it was after hours, so they said they could charge me $200 to have it turned back on!!! What? I told them NO!, I would wait until the morning. The next day I called and spoke to customer service. I told them that I had written a check on Oct. 22 and gave them the check number. They said that it had not cleared yet. Hum, that was the only check that got lost in the mail??? Anyway, I asked to speak with the supervisor about the reconnect charge. They wouldn't come in until 11:30 that day, so I waited. When she called, she said there was nothing she could do. I asked why I wasn't contacted? She said they tried. They had 2 numbers that were over 18 years old??? If your personal stuff is not on the bill, how would I know that they had that old of numbers?? They said it was my responsibility to update my personal data. Well, how did they not notice my phone number off my checks that I've been paying with for over 15 years? In the end, they would not budge at all, so I was charged an additional $8o to reconnect and then I would have to go out and push a button on the meter to make sure that the service was started. For $80 bucks, why don't they make sure it is started? I have never been so made at a company. I guess it doesn't make any difference that I have been a long time customer with no issues and always have paid my bills. Warning to you all out there... don't let you bill go even a month over or the same thing will happen to you. NOT impressed with their customer care at all.

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  JosefaBeverly Wolf

  1.0

  Absolutely the worst company to have electric through. We have all electric in our home and have made it our goal to have all energy efficient items but our bill keeps going up. Compared to last year, we are paying more and that's even with the old energy eating items being changed out with BRAND NEW energy efficient items. Our bill is outrageously high, especially during a damn pandemic. Absolutely asinine. I will maybe remove this review or change the stars once I see them lower my bill and keep it lowered. I have tried contacting and am greeted with rude people every single time. If I could, I would give this company zero stars. I am very unhappy with my service and if I could switch to a different company, I would in a heartbeat. 100% do not recommend.

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  Woodrew Wilson

  5.0

  Due to a move, we began service with Yellowstone Valley Electric about 5 months ago. They sure have been pleasant to communicate with and to set up the account. Also, the electrical service and provision has been constant, with no problems at all. As far as the person who gave them the negative rating, I have no clue as to why, but do know lots of Americans are in a complaining, moaning-groaning mentality sort of mood. That is so sad, and wrong. Like I said, we sure do like what we have experienced with Yellowstone Valley Electric.

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