Zlectric Solutions
Port, Corpus Christi, TX

Zlectric Solutions Reviews

4.2 stars based on 13 reviews

Featured Comments:

• D

  Danielle Villarreal

  1.0

  Unbelievably horrible service. Was assigned this contractor through our home warranty for a malfunctioning oven. Was not contacted in a timely manner, received a text message from the electrician at 9:30pm saying he could come out the next day. Got here, spent 5 minutes looking at our oven and stated he could not test the power because he "didn't have the tools." Stated he would have to get with his boss and come back out. First of all, how does an electrician not have the tools to test power to an electrical appliance? Well, after not hearing from them for a week and multiple calls to our home warranty company, turns out the electrician, Dusty, had submitted a report stating there was nothing wrong with our power and they should send the appliance company back out (who had already been out and stated the oven was fine, that it was an electrical issue). I called him personally to question this, as I knew he had tested absolutely nothing during his visit, and he stated that the reason he said that was because the appliance company needed to come back out and REMOVE THE OVEN FROM THE CABINET for him so that he could test the power. He clarified to me that he could not check anything because he had nothing to prop the oven on, as its above ground level and built into a cabinet. To be very clear, he did not state ANY of this during his time in our home. If he had, we would have very easily provided something to prop the oven on so that it could be removed from the cabinet and the wires examined. This was such a simple task that, upon him clarifying why he didn't do anything during our visit, we very quickly and easily went and pulled the oven out ourselves and checked the wires. Turns out it was a simple burned out wire nut that was probably causing a short. My husband fixed it in about 20 minutes. I am certain we are not the first home this company has ever encountered that has an oven built into the cabinet, and they seriously don't have any idea how to deal with that? Then he straight up lied to our home warranty and let us sit without an oven for an additional week when it could have easily been fixed during his initial visit. I am astounded at the laziness and dishonesty of this provider.

• M

  Miranda Green

  5.0

  Had some issues with our kitchen outlets and made a claim through our home warranty around 8pm. Rudee called the next morning and was able to meet me at my house within the next hour. Explained everything and fixed all issues with no problems. Professional, respectful and efficient! Will recommend Rudee Deleon to everyone!

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  Response from the owner

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• S

  Set Gran (Setón)

  1.0

  Our power went out one night as we were getting the kids ready for bed. Zelectric Solutions was sent out by our home warranty company to assess if our electrical emergency was covered under their plan. Aftera looking at things the electrician decided we had "backed into" the electrical panel with our vehicle causing the power outage. I told him my spouse and I were inside the house when the power went out and we had not driven into the electrical panel. He said he would need to get the work approved and left. When I didn't hear back the next day, I texted him and he said he still needed to check with his boss. On the third day I learned from the home warranty company that the electrician had actually reported the absurd idea that we damaged the panel with our vehicle. How dishonest! We ended up paying for a much better and honest electrician, who quickly determined the problem was years old and not in the electrical panel. Very disappointed with the poor service our family received during 100 degree weather from Zelectric Solutions.

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  Response from the owner

  Apologize for your issues with the warranty company and what they may have told you. They denied your claim because the problem was not in the main foundation of the home. Regardless of what excuse they used to deny your claim, please call the office directly for any issues you may experience with our technicians. They are limited on what they can do through the warranty company, but we make exceptions through our company to help our customers especially in these type of situations. I apologize again for your experience as we have all great reviews from customers. God bless and hope all is well!

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