American Home Shield™ ProConnect
Peabody, Memphis, TN

American Home Shield™ ProConnect Reviews

4.1 stars based on 1281 reviews

Featured Comments:

• T

  Torupallab Ghoshal

  1.0

  DO NOT use this service! They can completely ruin your appliance. They took $292 to fix start relay of my whirlpool refrigerator on Nov 2021. Instead of putting original parts they did a temporary fixing which was of very poor quality. Just after 7 weeks of their fixing, my compressor died and I can't use the refrigerator anymore. Later, I showed what they did to 2 other mechanics from different companies and both agreed that what they did was simply "trash" work. They used a very cheap part which I found available online for $16 and charged me $292 in total. If you have any other option then go for that. DO NOT hire them for servicing, they may destroy your appliance. Not to mention, they also appeared later than their promised time!

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  Response from the owner

  Dear Mr. Ghoshal, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we apologize for the frustration. We believe we have effectively addressed your concerns and we are also available at 844.473.7849 to offer our personal assistance with any of your home services on-demand. Thank you again for your consideration. Sincerely, Adriana

• M

  Maryum Zohair

  1.0

  Worst service ever. The guy who came in was nervous and clueless. He ruined my hardwood floor, made huge dents. Ruined my custom kitchen cabinetry and was still not able to fix the dishwasher. He did not know how to put my dishwasher back in, kinked the tubing and made holes in cabinetry by putting screws in wrong position. All the damage done ended up costing more. Could have bought new dishwasher in that price. Company did not even respond to my email and have filed complaint. DO NOT USE THIS COMPANY AT ALL.

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  Response from the owner

  Dear Ms. Zohair, Thank you for your feedback and taking the time to speak with us. We are so sorry for the inconvenience you’ve experienced. I wanted to let you know we are working hard and committed to resolving this issue as quickly as possible and will continue to follow up with you through completion. We are always happy to offer our personal assistance if you have additional questions and can be reached at 844.473.7849. Thank you again for your consideration. Sincerely, Adriana

• J

  Julia Marz

  5.0

  We discovered a water leak in our kitchen in the middle of the afternoon, and I was able to get someone scheduled to come out the next morning! He was early and very professional, friendly, and knowledgeable. He quickly diagnosed the issues and we decided to get a new fridge. They had a relatively low cost to come diagnose the issue so we were very happy. I really hope that we don’t have any more appliance issues, but if we do, we will definitely call them again.

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  Response from the owner

  Dear Ms. Marz, Thank you so much for the 5 star review and providing such great feedback regarding your professional and personable customer service experience with AHS ProConnect and your service professional! Customer satisfaction is our number one priority and we always appreciate the opportunity to connect you with local service professionals for all your home services on-demand. On behalf of the entire team, thank you again for the kind review! We truly value your business and look forward to serving you in the future. Kindest regards, Samantha

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