Bates Ford
Main, Lebanon, TN

Bates Ford Reviews

4.5 stars based on 508 reviews

Featured Comments:

• S

  Scott Selliers

  5.0

  We’ve bought two cars from Bates Ford over the years, and I use their service department for my First vehicles. Since most reviews would focus on those customer-service experiences, I’ll say up front that I’ve always gotten a square deal with this fine folks. We had some transmission issues with a little used SUV we bought from them a few years back, and they stuck it out and made it right. I can’t think of a better indicator that Bates is in it for the long game - our relationship and their reputation was their focus, so they kept at it until it was right. That alone would keep me coming back to them. Then there’s the service department - it’s just a great group of friendly people. Stopping by for scheduled maintenance on my new truck feels more like hanging out at a friend’s place than it does messing with a chore. Which is why I posted all of the pictures with this review - I always spend at least half of my service wait time geeking out on all the cool stuff they’ve got on display around the lounge and lobby. The collection is always changing, so if you’re a old-timey fan like me, a visit here can be more like a visit to a museum than a garage. I’d also like to take a minute to point out the generosity Bates consistently shows the community. I gladly give my business to companies that support our community, and you’d be hard-pressed to find a local company that puts more into our town than Bates. This is nothing less than an institution - and that’s a reality that they seem to take very seriously. They’ll do you right.

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  Response from the owner

  Hello Scott, we appreciate you taking the time to leave us this feedback. At Bates Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

• C

  Charie Troutman

  5.0

  AMAZING!! Zack was a great sales person, the manager, I believe his name was MIke? Was so nice and easy to deal with. No sales tactics.. this is what I can do and this is what they good do and I was in and out in 2 hours with my Yukon Denali. Thank you Bates Ford! We will be back

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  Response from the owner

  Hi Charie, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

• R

  Rhett Miller

  5.0

  Bates Ford under promised and over delivered. We had our Ford Fusion that was purchased at another dealership serviced with Bates Ford and had a great experience. We had attempted to repair the vehicle previously with other mechanics, but a check engine light would continue to come back after servicing each time. Bates took care of the problem faster than expected and seems to have finally found the correct solution. Looking forward to doing business with Bates Ford again.

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  Response from the owner

  Hi Rhett, thank you for leaving such a great review and high star rating. At Bates Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

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