Crawford Company
Mill, Rock Island, IL

Crawford Company Reviews

4.6 stars based on 95 reviews

Featured Comments:

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  Chuck Grossman

  2.0

  I contacted Crawford Plumbing to get an estimate for a sewer repair that was found by another company. They stated they would have to do their own inspection and there would be a charge for that. I understood and agreed to the charge. They did a camera inspection on 12/29/21 just to say , yup it's where they said it was. The charge for the inspection was $175 and as of today, 1/13/22, they have not provided an estimate. I am disappointed to say the least. Update Shortly after I posted the review I was provided an estimate. Apparently I offended someone because the estimate was 4 times higher than 2 others I had received. Very childish and unprofessional in my opinion. I had Crawford install a furnace and a/c system in 2015 and was pleased with their work. Apparently there have been changes since then. Further update; I did receive a call from a representative of Crawford Plumbing. He was very apologetic and respectful. He explained that it was a breakdown in communication that led to the inflated estimate. I'm sorry but I don't believe that. When I receive an estimate, that I have waited for for 2 weeks, within an hour of posting a review for 4 TIMES the amount of 2 separate competitors, I stand by my original statement. Funny thing about trust, once you trample it and kick it to the curb, it is very hard if not impossible to get back.

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  Response from the owner

  Mr. Grossman, thank you for taking the time to talk with us about this matter. We apologize for the delay in getting an estimate to you. We regret to hear that the estimate we provided is not in line with the work you are looking to have performed.

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  Christine Cox

  5.0

  I highly recommend Crawford. Their employee Ron was just great. Did a great job and was very friendly. Nice to see an employee that was upbeat and knew what he was doing. I will definitely call them again for future plumbing issues. Thanks Crawford Co.

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  Response from the owner

  Thank you for your kind words and review. Our techs take a lot of pride in the work they do.

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  Paige Pascoe

  5.0

  Outstanding service and the crew was always allowing us to ask questions. All the piping was replaced to create better water pressure. They did EVERYTHING to make sure that we were happy before they said they were done. I felt that I was their number 1 customer with the communication. When I forgot what day they were coming to start, and they were on time, they offered to reschedule. These guys were great with great attitudes. Shout out to Chris who helped with every step of the way...even the weird issues they had working around me working from home.

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  Response from the owner

  Paige, thank you for taking the time to leave a review for us! We appreciate you sharing this great feedback. And we are happy to hear that you are pleased with the service you received. Thank you for choosing Crawford!

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