FrontLine Automotive
University, Fairbanks, AK

FrontLine Automotive Reviews

4.8 stars based on 205 reviews

Featured Comments:

• E

  Emily Hartley

  5.0

  I had a flat tire and stopped by Frontline Auto early in the day to get it evaluated. From the moment I walked in the door, Tammy welcomed me with an inviting smile, and a bright “can-do” attitude. We talked about potential causes for the flat, and she immediately asked her mechanic Jackson if he wouldn’t mind taking a look. While Jackson was discovering the nail embedded in my tire, I thoroughly enjoyed my time in the main office chatting with Tammy. She is extremely knowledgeable about automotive repair, and also a joy to hang out with. Jackson returned with the bad news, but at that point I wasn’t even upset due to their incredible customer service. I applaud Frontline’s devotion to the safety of their customers, and I will forever recommend their services to my friends and family in the greater Fairbanks area.

  ---

  Response from the owner

  Emily, thank you for taking the time to leave us a wonderful review! We know how stressful car troubles can be, which is why we try to make any experience at our shop as enjoyable as possible with our customer service--we are pleased to hear we were able to give you such a great experience while getting you safely back on the road! Thank you again for the kind review and for trusting us with the care of your vehicle. We're always more than happy to help. Please let us know if there is anything else we can do for you!

• M

  MaLinda Malenfant

  5.0

  I went to Frontline after I was fed up with the dealership not fixing the issue. The employees at Frontline were nothing but honest, attentive, and helpful especially when they couldn’t recreate the exact issue I was having. They called me for more details about the issue and did another more extensive test drive. They were able to diagnose the issue within a day and I was sent a lovely cost breakdown of what I should expect to pay and when the parts should come in. The vehicle hasn’t even yet been fixed yet (just waiting on parts) and I’m already so satisfied with their business!

  ---

  Response from the owner

  MaLinda, Thank you for the awesome review about the service so far on your 2018 Jeep Wrangler. We look forward to meeting your expectations of the customer service you have already experienced when we receive your parts and are able to do the work. Cindy R., Owner

• R

  Robert Parsons

  5.0

  Service performed was flawless! Truck has never run better. Very pleased with the expertise of Technician. After completion of the job Russ took the time to explain all aspects of the work performed. Customer service exceptional! Quote was lower then expected. Friendly, informative and honest staff.

  ---

  Response from the owner

  Robert, Thank you for your kind words and praises to our technician. We take pride in giving the best service possible and keeping our customers informed along the way. We look forward to many years of working together to keep your vehicles in top condition. Cindy R., Owner

More reviews (2)