Jack's Electric
Vista, West Palm Beach, FL

Jack's Electric Reviews

3.4 stars based on 10 reviews

Featured Comments:

• F

  Farisha Mohammed

  5.0

  I was very impressed with Dewane's services. He was efficient and very polite- he even took off his boot when he came into our unit. Thank you Dewane!

• C

  Cruz Alcazar

  1.0

  The first point of contact in any company is vital to the companies success. I highly recommend having someone who answers the phone and handles situations professionally with a good attitude. Dorthy at the front desk is very disrespectful and had know idea what the call was in regards to or even who I was or why i was actually calling. The fact of the matter is know matter what the situation is always take a message if you don't understand or cant help never argue with a prospective client. You never know who is on the other side of the phone.

• P

  Pat James

  1.0

  Jack Electric Co is a total rip off company. They assisted to replace an defected electric wire connecting to the meter outside of my house according to the instruction provided and authorized. While I called them at the beginning about the issue, the representatives there refused to provide an estimated quote and emphasized that fee would be reasonable. At the end, they charged around 100 dollars for just a new electric wire and 6.5 hours labor rate by doing less than two hours work effort. I called them up and asked them to detail the work with breakdown that they have performed, but they did not answer my question in a clear way with unprofessional manner. As they couldn’t answer my questions, the so-called owner “Bryan” kept cursing and threating me they can turn the power off (he thought he owes the power company - LOL). At the end, I was hopeless to receive the related work details as a customer standpoint. Obviously, he is a fraud as he couldn’t justify the billable hours and kept on mentioning they had to wait for long time to deal with the permit which they had already itemized this particular permit fee charge in the bill. The guy is totally uncivilized and talked like a street dog barking. I felt the way he talked is like someone never went to school for education and no mean to understand what customer SLA (service level agreement) means. The existence of this “Jack Electric Co” ruins the entire industry of the area which I believe other local competitors there are not the same. Please DO NOT establish any business relationship with Jack Electric Co unless you are rich enough to be ripped off. I will spread this with the local real estate agents, the local public media and as well as the businesses / individuals that I personally know so that everyone can know more about my bad experience (or a lot of people may have already encountered the same with them). At the same time, I am working this issue out with my corporate attorney to see if there is anything I can do in a legal and professional way. Will keep posted the latest status.

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