Kia of West Chester
Westtown, West Chester, PA

Kia of West Chester Reviews

4.4 stars based on 1173 reviews

Featured Comments:

• D

  Daniel P.

  1.0

  Service Center has been less that spectacular dealing with a recall on my car. Originally provided me with a decent rental, then switched to a below average dealer loaner after two weeks. There have been issues with getting a replacement engine in due to the pandemic, i get that. But they've had the car for 6 weeks now, and there has been no communication from the service center. When i call every week they tell me "we weren't able to get to it last week, yours is next in line".

• B

  Bella Beaula creations

  1.0

  If I’m honest, we actually didn’t have a great experience here on Friday 4/8/22 Friday morning/afternoon, I spoke with Hannah about purchasing a K5 EX and I asked for the price of the vehicle in full with all added up charges, this way I was prepared upon arrival. I was given the description of the vehicle and told that the total I would finance was just a little over $30,000, rite under $32,000 with the taxes and fees. It was originally just over $29,000. Once we arrived, Kyle met us in the parking lot and we test drove the vehicle. He let us know that the price was about $36,000 and I did let him know as well as showed him my conversation with Hannah about the original price I was told. Kyle was extremely nice and very willing to help but unfortunately the sales manager would not allow for him to do anything. We left that night feeling very uneasy and confused. The sales manager never even came over to speak with us about this issue. It was so uncomfortable that Kyle personally called us the next morning to send his apologies for how we were handled. He stated himself “I really didn’t like the way you guys were handled.” In closing, we were prepared to walk out that day with a brand new car but unfortunately that wasn’t the case. While we know that business is business, professionalism and integrity should be at the top of the list and we were failed that day. Im not sure if Tim Burrows was the manager on duty that evening or not but overall our experience was far from great and it’s unfortunate. Thanks

• T

  Terry Hays

  5.0

  Kia did an amazing job. Oil change and tire rotation were done quickly. Full inspection of vehicle was performed to assure I am aware of what I will need in the future. Service person was pleasant, knowledgeable and walked me through the process. Best service on my vehicle I have had in a long time.

  ---

  Response from the owner

  Thank you for this 5-star review on our service department, Terry! We are always happy to help and we appreciate you choosing Kia of West Chester to service your vehicle!

More reviews (2)