Lapp Electric
Gehman, Lancaster, PA

Lapp Electric Reviews

4.4 stars based on 41 reviews

Featured Comments:

• R

  R I

  1.0

  This was the worst experience I have ever had for a simple undermount cabinet lighting project. Keep in mind the tile was not installed until 5 days after they came out to do my project. First they want to add two different types of lights under our cabinets the day of install. This was after waiting 8 weeks to get the lights due to back order. When Lapp Electric tried to explain it would take 2 switches and a totally different type of lighting I should have cancelled right then and there. How can you do electrical work and offer two different lights meaning the color will vary and it will not look uniform. Then they wire the switch without asking in a way you can barely find a switch plate to cover 1 toggle 2 duplex see photo. You cant just go buy a plate cover from lowes or home Depot. They had any amount of space to add a switch without making it into this set up. Mike the guy from Lapp that gave us the estimate says I will find a piece of lighting in my truck and make it all the same. If he had it in the truck why wouldn't it have been used in the first place? Then he also said it would be free. However, the bill comes and there is no refund for the returned wrong light but a charge of $175 for running the extra wire since we changed to have one switch. We wanted a dimmer switch that we asked for a price for weeks and no reply. The day of install he says a dimmer switch would be $500. Obviously one switch would make sense if a dimmer is $500.I ask Mike if the light was free why no refund he says a "claus" in the contract. So it wasn't free. I asked him multiple times to come out and change the switch set up because we had a certain switch plate in mind and it doesn't come in that setup. In fact it only comes in white tan and beige not good for custom kitchen project. All I get is BS excuses and it wasn't changed. While installing Al who was doing the install was waiting for help. He tells my wife let's look at what else you may want to get done. She shows him the GFI switches that aren't working that need replaced and ceiling fan remote that needs replaced. No work was done but they charged us $75 but the quote was already given prior and we said dont worry about it. They are a big rip off they dont care about you once the contract is signed. Oh yeah and we have beige switches but they gave us white switches on both this project and the last time when they put the ceiling fan in the first time. We are still waiting to get the kitchen switches changed to Rocker switches instead of our matching toggle switches. This ruined our custom kitchen project. Don't let this happen to you hire a professional company. This place is a joke.

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  Response from the owner

  Thank you for your honest feedback and we are so sorry that your experience with Lapp Electric was not a positive. A member of our Leadership Team will be reaching out early next week to discuss. We appreciate that you took the time to let us know that you did not receive the superior service that should be expected of Lapp Electric.

• s

  sensing presence

  5.0

  We had Lapp out to replace our entire breaker box today. Sean and Alex were on time, professional, courteous, and kind. They answered all my questions with patience and left the area as clean as they found it. They finished the job earlier than expected and wore their masks for the entirety of the job. They took the time to correctly label the breaker box. So glad I don't have to guess which breaker is the one I'm looking for anymore. I would highly recommend Lapp. 5 stars to both Sean and Alex for the great work. Mike was as patient as a saint explaining the details of the job prior to us accepting the proposal. The price was great as well. Thank you Mike for taking the time to help us in understanding the project.

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  Response from the owner

  Thank you for your review. So glad to here that your experience with Lapp Electric was a positive one.

• A

  A Lavelle

  5.0

  We are beyond happy with the work that was done from Lapp electric! From the beginning with setting up an appointment, Tracey was patient, knowledgeable and friendly and worked with us. Tim K. Was thorough and knowledgeable and kept me up-to-date on everything. Also a thank you to Vince who worked really hard the entire day on some complicated electrical issues in the house! I am beyond happy with my experience with lapp and I recommend this company to anyone who needs electrical services.

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  Response from the owner

  Thank you for your review. We are so happy to hear that you had a great experience with Lapp Electric. We look forward to working with you in the future.

More reviews (7)