Nelson-Jones Electric
US-41, Ringgold, GA

Nelson-Jones Electric Reviews

3 stars based on 2 reviews

Featured Comments:

• K

  Kimberly D

  1.0

  $400,000.00 over budge and NEVER finished the job! Most of the system never worked correctly or constantly crashed. Install looked lick a rats nest of wires! We would have to restart the server nearly every day! Nelson Jones/AV Simplified Solutions should NOT be allowed to install any smart home system. We paid the $40,000.00 for a home theater projector witch broke within a few years. Tried to send it back to the projector company for repairs only to find out we are the THIRD (3rd) owner of this projector!!!! So it was not covered under warranty!!! Sickening!!!! They are crooks. We have had to replace numerous Lurton blinds because they were wired with improper voltage! After 5 yrs of trying to get Elan system to work, we had to replace it. Paid another company another $250,000.00 to install a whole new system, Crestron System. I do not know why Elan or Lutron allow this company to sell and install their product. They are obviously not qualified to install either. Makes me question the integrity of both Elan and Lurton.

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  Response from the owner

  Dear Kimberly, It is regrettable that your experience was not favorable. AV Simplified Solutions strives to provide the best products and services with the best support possible. We stand by this and have done so for over 30 years of our operation. We believe that we left your project with a 100% working system as designed. You paid your final installation invoice. It should be noted that we are an a/v company and not an accounting firm with no ability to manage the construction budget of your home. Additionally, we only sell new products as new. Any “used” or refurbished products we might sell are carefully noted. Again, we regret your dissatisfaction and wish you well. Please don’t hesitate to contact us to discuss this matter further.