Switch Electric LLC
Freeport, Sparks, NV

Switch Electric LLC Reviews

4.9 stars based on 13 reviews

Featured Comments:

• P

  Phillip

  5.0

  A few months ago, Dwayne from Switch relocated an exterior receptacle for me and installed a missing receptacle in a bedroom. Both have been functioning perfectly. Since he did such great work, I called him back for more help with three-way lighting switches. He's become so popular though that he hired more help! Tom was equally capable, kind, punctual, and friendly to have in my home for repairs. Tom replaced 10 toggle switches and two receptacles in seemingly no time flat. I'll be calling them soon when it's time for a new water heater breaker and new receptacle install in the garage.

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  Response from the owner

  Thank you for the outstanding review! We are happy to hear you had such a positive experience and look forward to being of service in the future.

• T

  Tom B

  3.0

  I normally review when something is really good or really bad. There is a little of both here. First the bad. We purchased the Generator and transfer switch ourselves and called received estimates from several different companies to install it. We decided to go with Switch partially because of the positive reviews. We agreed to the contract and sent a check that day. After that we heard nothing. I reached out about 10 days later asking for an estimated start date and was told by the owner she would check with Dwayne and let me know. She didn’t, I had to reach out again. We finally got going about 2 months later. Once it was installed, Dwayne was said he would be here first thing on Monday to do the final programming and startup. No show no call. I called and got voice mail, I left a message and didn’t get a call back. I read the manuals and did the final programming and start up myself. I had an appointment out of town that afternoon. Dwayne called late that day to say he was on his way. I told him I handled it. There were some additional issues getting the permit finalized but we got it. Truthfully we were just glad it was over. Now the good. We received a timely estimate from Dwayne and the price was very reasonable. When the electrician did arrive, he clearly knew his job and the work was neat and correct, as was the plumbing done by a sub -contractor. Switch has some excellent employees, who do great work. The problems are with the office/owners and their customer service, or lack thereof. We hope that the company grows and is successful and our problems were just growing pains. Time will tell.

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  Response from the owner

  Hi Tom, thank you for your feedback, it is important to us. The reason for the delays is the time involved in getting the engineered plans finalized, permit pulled, and inspections scheduled. Sometimes it can take longer than anticipated, which can be frustrating for all parties involved. We apologize if this wasn't communicated well in the beginning and for any apparent lack of communication thereof as this is not customary for us. We are constantly striving to improve in all aspects as we grow and honestly appreciate the constructive feedback.

• k

  kirslyn rodericks

  5.0

  I had a wonderful experience with Switch Electric and would highly recommend them to anyone in the Reno or surrounding area. They were extremely punctual, professional, honest and fair with their pricing. They were upfront about the additional charges that would be seen on my electrical bill for shutting off the energy and both the workers who came out were incredibly polite and explained everything I needed to know. Switch Electric was both very easy to contact with any questions and were quick to return any voicemails. They labelled the new panel at the end of install and cleaned up both inside of my house after installing the bathroom fans and the outdoor area where they installed the new panel. I have never experienced an electrical or construction company that cleaned up after themselves as well as these men did and it is extremely appreciated. They worked quickly and efficiently to get the job done. Definitely go with switch electric if you are looking for someone to do some work!

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  Response from the owner

  Thank you for the outstanding review!

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